When I requested the refund, they denied it and wouldn't refund ANY of the money, so we had to switch carriers and being out of over $500 in unusable service. We purchased 3 lines at over $600 for a 12-month plan, having only used half of a month of service, then we decided to switch due to being without cell service at our address for over 2 weeks. The last customer support person just recommended we wait it out to see when we would get service back, which is a horrible idea to tell people who need regular cell phone contact for appointments. We reached out to customer support 3 times to get the issue fixed and none of their recommendations/troubleshooting fixed the issue. At about half-way into the next month, none of our phones would work consistently at the same address. We had adequate service for the first month, so we decided to buy a 12-month plan after that to save money in the long-run (to get the advertised deal of $15 per month per line). If you have issues with service after 45 days of activating a service, they WILL NOT refund you any money even if you can't use their service. I want to warn anyone considering switching to Mint Mobile: DO NOT purchase any more than one month at a time for multiple months, even if purchasing more months at a time will save you money in the long-run. Mint Mobile: DO NOT purchase multiple months of service

Us mint customer service